Privacy Policy – The Wave

Effective Date: 01/07/23

Introduction

We, The Wave, value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website for purchasing online tickets. By using our website, you consent to the practices described in this policy.

Collection of Personal Information

1.1 Information You Provide: When you use our website to purchase tickets, we may collect personal information such as your name, email address, contact number, and payment details. This information is necessary to process your ticket purchase and fulfill your order.

1.2 Automatic Information Collection: We may also collect certain information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information is collected through cookies and similar technologies to enhance your user experience and improve our services.

Use of Personal Information
2.1 Ticket Purchase and Fulfillment: We use the personal information you provide to process your ticket purchase, fulfill your order, and communicate with you regarding your transaction. This includes sending order confirmations, event updates, and customer support.

2.2 Marketing Communication: With your consent, we may use your email address to send you promotional emails about our upcoming events, special offers, and related products or services. You can opt out of these communications at any time by following the unsubscribe instructions provided in the email.

2.3 Internal Purposes: We may use personal information for internal purposes, such as data analysis, improving our website and services, and enhancing security.

Disclosure of Personal Information
3.1 Service Providers: We may share personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering tickets. These service providers are contractually obligated to protect your personal information and are prohibited from using it for any other purpose.

3.2 Legal Requirements: We may disclose personal information if required to do so by law, court order, or government regulation.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business assets, personal information may be transferred or disclosed as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Security of Personal Information
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights
You have the right to access, correct, and update your personal information held by us. If you would like to exercise your rights or have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. We will securely dispose of personal information when it is no longer needed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review the policy periodically for any updates. The revised policy will be effective immediately upon posting on our website.

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

The Wave
44 Long Street, Cape Town
info@catchthewave.co.za